Refund Policy

Refund Policy

At NPK SOFTWARES TECHNOLOGIES PRIVATE LIMITED (NPKSOFTWARES), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our website, npksoftwraes.com.

Information We Collect

We collect personal information that you provide to us when you create an account, make a purchase, or contact us for support. This information may include:

• Your name, email address, and phone number
• Payment information
• Shipping address
• Any other information you voluntarily provide

How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and provide services
• To respond to your inquiries and customer support requests
• To improve our website and services
• To send you marketing communications (if you have opted in)

Data Security

We take data security seriously and have implemented measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

• With service providers who help us operate our website or process your orders
• To comply with legal obligations

Your Rights

You have the right to access, update, or delete your personal information. If you would like to exercise these rights, please contact us at support@npksoftwares.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically to stay informed about how we are protecting your information.

Refund Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, including perishable goods like food, flowers, newspapers, or magazines.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Health and personal care items

How to Return

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Return the item to:

5th Floor, RMZ Spire, Silpa Gram Craft Village, HITEC City, Hyderabad, Telangana 500081

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before the refund is posted. If you still have not received your refund, please contact us at sales@npksoftwares.com.

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brvteck.com and send your item to:

5th Floor, RMZ Spire, Silpa Gram Craft Village, HITEC City, Hyderabad, Telangana 500081

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, the refund will go to the gift giver.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.